We want you to be happy with your purchase from Reindeer Games and Hobby. If you need to return an item, please review the following policy.
Returns
Returns are accepted within 14 days of the original purchase date.
To be eligible for a return, the item must be unopened, unused, and in its original packaging, in the same condition in which it was purchased, and accompanied by proof of purchase.
Products that have been opened are not eligible for return or refund. This includes products with opened or removed shrink wrap, seals, packaging, or other manufacturer packaging.
Return Shipping
Customers are responsible for all costs associated with returning an item. Original shipping charges are non-refundable.
We recommend using a trackable shipping method when returning merchandise. Reindeer Games and Hobby is not responsible for returned packages that are lost or damaged in transit.
Refunds
Once your return is received and inspected, we will confirm whether it meets the requirements of this policy. Approved refunds will be issued to the original form of payment.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us promptly so we can review the issue and help make it right.
Questions
If you have questions about a return or refund, please contact us before sending your item back.